Video & Training
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March 24, 2025

Are Your Employee Training Videos Gathering Digital Dust?

Learn why employee training videos flop. Discover straightforward fixes with examples to create videos your employees actually want to watch.
Neel Balar
Neel Balar
Co-founder & CBO
An illustration showing employee training videos being generated and viewed.

We’ve all been there: you put together a solid training video - maybe a screen recording, maybe a quick cameo from your HR manager - upload it to your LMS, and… nothing. No excited Slack messages. No flurry of HR emails congratulating you on a masterpiece. And definitely no spike in your LMS completion rates.

At Clueso, we spend spends hours each week talking to HR leaders and L&D managers about this exact challenge. And we hear the same story over and over: “We put out videos, but nobody watches them. Why?!”

We’ve also seen what does work from folks who’ve nailed the art (and science) of engaging training videos. Let’s dig into the biggest reasons training videos collect cobwebs, then walk through straightforward fixes for everyday use cases of training videos that employees actually want to watch.

Why Are Employee Training Videos Ignored?

Before we jump into solutions, it helps to pinpoint what’s going wrong. Based on our discussions with teams, here are the four most common culprits:

No clear “Why”

When employees don’t understand why something matters, they tune out - fast. A lot of training videos focus on what to do but skip the vital context that answers, “Why do I need to know/do this?” Without that deeper meaning, viewers see the content as a chore, not a genuinely helpful resource.

Watch time drops off

According to Wistia’s research, people’s attention spans nosedive as videos get longer. For instance:

  • Videos under 2 minutes often retain a large chunk of viewers - sometimes 60-70% watch to the end.
  • Videos over 5 minutes see that retention drop significantly, often below 40%.

If your training videos regularly hit the 10, 15, or 20-minute mark, employees may bail around minute 2 or 3 - right when you’re getting to the good stuff.

Dry as dust

Monotone narration, text-heavy slides, and zero interactivity will lull even the most enthusiastic employees to sleep. People are used to quick-hitting TikToks, Netflix-level polish, or at least an engaging story arc. If your training video feels like a high-school lecture from 1980, they’ll quietly bail.

Poor production quality

Scratchy audio, pixelated screens, or random Slack notifications popping up mid-tutorial all scream unprofessional. Even if the content is gold, employees subconsciously assume it’s low value - and mentally check out. The last thing you want is your teammates thinking, "If they don’t care enough to make this halfway decent, why should I care about watching it?"

Employee Training Videos: Use Cases and Pitfalls

Every training video has a job to do - whether it's getting new hires up to speed or teaching complex software. We'll walk through the most common use cases, showing you what typically goes wrong and how to fix it. For each scenario, we'll break down:

  • What the video needs to accomplish
  • Typical problems
  • How to make it work (with real examples)

Here’s a quick overview of common pitfalls that appear in actual scenarios - and how to fix them. We’ve followed this up with detailed explanations and examples:

Use Case Common Pitfalls Recommended Approach Pro Tips
Onboarding New Hires - Long, generic “welcome” videos
- No context on why first steps and policies matter
- Micro-learning modules (2–5 min)
- Tie each policy to real stakes (e.g., legal, financial)
- Personalise!
- Offer AI translations if you’re in multiple regions
Rolling Out SOPs - Dense PDFs - Employees skip details until a mistake happens - Short step-by-step demos
- Show why each step is crucial (safety, efficiency, etc.)
- Annotate or zoom in on crucial sections
- Link to a feedback form for clarification
Complex Tools & Software - Generic vendor tutorials that skip your company’s custom setup
- Boring screen-recorded monologues
- Create company-specific walk-throughs
- AI voiceover with bullet-point pacing
- Pause for knowledge checks
- Highlight common error points or “watch-outs”
Soft Skills & Leadership - Dull “talking head” lectures about conflict resolution
- No interactive components
- Scenario-based videos that prompt decisions
- Role-play or dramatized clips
- Ask “What would you do next?” mid-video
- Encourage group discussions and team feedback
Compliance & Regulatory Training - Jargon overload
- A one-time workshop that’s easily forgotten
- Plain-language micro-videos
- Emphasize real consequences (“Here’s why data breaches cost us!”)
- Use quizzes & leaderboards to keep it fun
- Break complex legal text into “human-speak”

1. Onboarding New Hires Quickly

  • What the video needs to accomplish:
    Get fresh recruits up to speed on company culture, policies, and tools without drowning them in 600-page manuals or boring slide decks.
  • Typical Problems:
    A typical new hire might watch one 30-minute “company policy overview” video, then tune out or forget most of it. They’re left unsure of how to do basic tasks, and HR is stuck answering the same FAQs over and over.
  • How to make it work:
    • Break onboarding into a series of short, laser-focused videos.
    • Include the why behind the processes—such as “We emphasize this policy because it helps us maintain a safe workspace.”
    • Host them in a searchable knowledge base so new hires can quickly find relevant topics (and re-watch whenever they’re stumped).
    • Personalise the onboarding video for the new team member. Not only does this make them feel more welcome, but it also helps them retain important information. For example, include their name, department, and specific role-related content that's relevant to their position.
    Here’s an example of an onboarding video we put together at Clueso, following this advice:

  • Result: New employees feel guided from Day 1, and HR saves a ton of time not repeating the same info. Engagement and retention go up because new hires understand the significance of each policy or step
Pro Tip: In Clueso, you can easily upload your existing onboarding slide decks and create personalised videos much faster.

2. Rolling Out Standard Operating Procedures (SOPs)

  • What the video needs to accomplish:
    Ensure consistent execution of daily tasks (like code deployment or product assembly) so that everyone follows the same best practices.
  • Typical problems:
    Written SOPs can be dense, and employees often skip the details until they hit a snag. Live training sessions might happen once, and newcomers end up learning by trial-and-error (and making mistakes).
  • How to make it work:
    • Create short how-to videos demonstrating each step. Emphasize why certain steps are non-negotiable (”Applying this safety check prevents machine malfunctions.”)
    • Use zoom-ins and annotations to highlight crucial points (“Here’s where you check for X before you do Y”).
    • Provide one-click translations if you have a multilingual workforce; employees who learn in their preferred language make fewer mistakes.
    Here’s an example of an SOP video we put together at Clueso for running Jupytr Notebooks on Docker, following this advice:

  • Result: Teams can watch and re-watch the videos on demand, reducing errors. SOP adherence improves because people actually see how and why each step matters.
Pro Tip: Add a feedback button so employees can drop questions. You’ll see where confusion persists and can update the video accordingly.

3. Training on Complex Tools & Software

  • What the video needs to accomplish:
    Teach employees how to use specialized software (CRMs, analytics platforms, design tools) effectively, so they can hit the ground running.
  • Typical problems:
    Most tools in your tech stack have countless features your team doesn’t use, and their official tutorials don’t match your internal workflow. Employees get confused, waste time searching online forums, or ping the IT department for help 10 times a day.
  • How to make it work:
    • Screen-record your version of the tool in action. Point out custom fields, specific dashboards, and the why (“Here’s how we tag leads for better follow-up. It cuts response time in half”).
    • Use AI voiceovers to keep the narration clear. No background noise, no awkward pauses.
    • If you need more time, create a mini-series: Part 1: Setting Up Your Profile, Part 2: Recording a Call, etc.
    • Encourage employees to pause and try tasks themselves, or insert “mini-quizzes” to test comprehension (e.g., “Which menu do you go to first for X?”).
    Here’s an example of this from Chili Piper. Originally sourced from a longer webinar, this video shows how Chili Piper uses, well, Chili Piper! Doubling up as a marketing video, this video shows the exact workflow that a lead product manager at Chili Piper uses to route leads using their product, Distro.

  • Result: Faster onboarding on the exact software setup your team uses. IT’s inbox and Slack DMs get some breathing room, and your employees become tool pros much more quickly.
Pro Tip: Annotate areas of the screen that novices typically find confusing. These little highlights can save hours of Slack back-and-forth.

4. Developing Soft Skills & Leadership Abilities

  • What the video needs to accomplish:
    Strengthen communication, conflict resolution, and leadership within your teams—especially for roles that rely heavily on people skills.
  • Typical problems:
    Traditional “soft skills” workshops often happen in person just once. Folks either can’t attend (time zones, busy schedules) or forget half the material within a week.
  • How to make it work:
    • Make scenario-based videos: show a realistic conflict or leadership challenge. (“You’re in a heated team meeting. A colleague is upset about X. What do you do?”)
    • Offer multiple possible responses, then break down both “good” and “bad” approaches and best practice (the why behind it) in follow-up clips.
    • Encourage team-based discussions—employees can watch the video in small groups, role-play, or brainstorm solutions together.
    Here’s a great example of a role-play based video by Xenium HR on giving constructive feedback to a co-worker:

  • Result: Higher engagement because employees see real-world scenarios that mirror their day-to-day. Over time, they internalize these improved communication skills, and the company culture benefits as a whole.

5. Compliance & Safety Training

  • What the video needs to accomplish:
    Ensure everyone understands the company’s legal, privacy, or safety responsibilities—especially important in industries like healthcare, finance, construction, or manufacturing.
  • Typical problems:
    Boring, jargon-heavy compliance and safety modules that employees rush through (or skip entirely). This leaves your organization open to mistakes, legal/audit failures, and worse - putting lives at risk.
  • How to make it work:
    • Break regulations and safety guidelines down into short, plain-language videos. Translate complicated legal text into “human-speak.”
    • Reinforce why compliance and safety matters - for example, “Using insecure passwords can cause data breaches, which cost us millions and damage our customers’ trust.”
    • Add quizzes with a leaderboard. A friendly competition can make the difference between employees spacing out vs. paying attention.

      Here's a great example from SAIPEM's "Work Safe, No Regrets" campaign. This internal safety training video teaches employees about working at heights and encourages them to report unsafe conditions. Available in 14 languages, it's reached over 40,000 employees with a clear message: everyone is responsible for workplace safety.

  • Result: Employees have a clearer grasp of the safety norms and compliance regulations, making them less likely to ignore them. Audit readiness goes up, accidents at work go down, and legal departments breathe a sigh of relief.
Pro Tip: Break long regs into short chapters - each 2–3 minutes. If you have international offices, spin up translations for crucial modules. People learn best in their preferred language.

Checklist: Are Your Training Videos Engaging?

Use this mini checklist to see if your videos hit the mark:

  • Is each video under 5 minutes? (Or broken into a mini-series if longer?)
  • Did you explain the why behind each process or step?
  • Is your audio clean (no echo or background noise)?
  • Have you zoomed in or highlighted key actions on screen?
  • Are there captions or translations for different languages?
  • Did you include a feedback loop (comments section, email alias, etc.)?
  • Are you mixing in quizzes, role-plays, or scenario-based interactions?
  • Is your video easy to find in your knowledge base or LMS?

If you can’t confidently check most of these boxes, it might be time to overhaul your video strategy.

FAQs

Q1: What should be included in an employee training video?

A: Clarity, brevity, and context. Focus on a single objective—like a specific policy or tool function—and spell out the why behind each step. Incorporate visuals (like zooms or annotations) to highlight key points. Use a friendly, conversational tone, and add interactive elements (quizzes, polls) if possible.

Q2: How do I keep employees from dropping off mid-video?

A: Keep it short! Wistia data suggests retention drastically drops after the 5-minute mark. Split larger topics into bite-sized segments. Use relevant examples or scenarios to hold attention. And if possible, show your face or include an engaging voiceover to add a human touch.

Q3: What’s the best way to record and edit these videos?

A: You don’t need a Hollywood studio. A quiet room, screen-recording software, and a decent mic (or AI voiceover) will do wonders. For editing, platforms like Clueso automate the polish—noise reduction, zoom effects, subtitles—so you can focus on the content instead of fiddling in a timeline for hours.

Q4: How do I handle multilingual workforces?

A: Offer translations or multilingual subtitles to ensure everyone has access. AI-based translation can quickly adapt your English script into Spanish, French, etc. People learn faster in their native language—and you’ll reduce those “lost in translation” issues.

Employee training videos flop when they’re too long, lack real context, and feel low-effort. But by keeping them focused, tying each step to a clear “why,” and sprinkling in interactivity, you can turn into must-watch content.

At Clueso, we’re all about helping you make that leap without dumping hours into complicated editing software. With features like AI voiceovers, one-click translations, and a built-in knowledge base option, we help you create studio-quality tutorials in mere minutes.

Ready to rescue your videos from digital oblivion? Start your free trial with Clueso today.

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