How Aspire is accelerating training for their operations team and customers

“Clueso has become the most frequently used SaaS tool in our operations team, significantly saving time and allowing us to concentrate on other important aspects.” 

– Rachel Ridgwell, CX L&D Lead

Key Metrics:

1. Time spent on customer-facing product guides creation slashed by 90%
2. Time spent on internal team training videos slashed by 50%
3. Internal team training process accelerated by 75%

What is Aspire and what brought them to Clueso?

Aspire is a Singapore-based Finance OS for businesses. It is a unified solution designed to manage your global business operations and scale company spend all-in-one account. It currently serves more than 15000+ clients across Asia and has over 500+ employees.

With Aspire experiencing rapid growth in its customer base and rapid expansion in its team size, their goal was to improve and deliver top-notch training to its expanding customer base and employees. However, their team discovered that manual creation of videos and docs was very resource-intensive, time-consuming, and costly. They also found that training internal employees on operational procedures took significantly longer than it should have. Long training videos weren’t appealing and impacted results. 

To address this, they sought a solution to dramatically reduce the time spent on content creation each week and improve their employee and customer knowledge experience. 

How does Aspire use Clueso?

Aspire’s L&D team begun using Clueso to create product videos for their help centre to provide an enhanced learning experience for their customers. After creating a few videos, they found the platform so useful that they also expanded the use cases to all kinds of internal team training content. 

Within just the last 3 months, the team has produced over 60 videos! 

Here’s how different teams are using Clueso across the org:

1. Operations Team: Instructional videos for internal operational procedures to train ops teams. 
2. L&D Team: Videos and articles for their customer-facing help center in English and Bahasa Indonesian.
3. Payment Ops Team: Slideshow presentation videos to educate new team members on important financial terminology and concepts used within their product.‍
4. Customer Success Team: Videos and support articles to address ad-hoc customer queries.

Clueso has been really helpful for me when it comes to creating guide videos. Its automatic flow capture and syncing with recordings have been incredibly helpful. The ability to edit scripts and regenerate voiceovers has saved me from the hassle of re-recording everything. The support team was very quick to respond whenever I faced any challenges.

– Jesselyn Geraldine, Credit Operations Analyst

Clueso has seamlessly integrated into their workflow, becoming the go-to tool for all their internal and external video and documentation creation needs.

What impact has Clueso had on Aspire?

Aspire’s operations and L&D teams have created 60+ stunning videos in <3 months for training internal teams and customers. 

• Faster creation of customer-facing videos and internal SOPs: The process has become significantly faster. The team now saves hours each week, previously spent on content creation.
• Faster employee training: A remarkable 75% faster training experience for employees, leading to hours of time saved for all the stakeholders involved. Internal Knowledge Training has improved significantly with the ability to create quick how-to videos by Clueso saving hours each week.
• User experience: Enhanced and faster training experience for customers with bite sized “how-to” videos available throughout Aspire’s FAQs.

Clueso allows us to easily create polished videos without having to use several tools. We are able to swiftly create and share these videos with our customers, based on their use case and ad-hoc requests.

– Ashley Kim, Customer Success & Solutions Consulting Lead

Looking to improve your employee/customer training?

If you’re looking to create videos or documentation for training your internal teams or customers, we’d love to chat to learn more about your requirements and show you how Clueso could help. Book a demo here or reach out to us at hello@clueso.io.