How Cloudeagle accelerated help doc and video production by 80%

We initially adopted Clueso for just 2 modules, but the super high-quality output and the significant amount of time saved led us to expand to 7 additional modules. Now, all 10 of our Product team members across the organization are using Clueso for creating user guides.

- Prasanna Naik, co-founder, Cloudeagle

Key Metrics

1. Time spent on user guides creation slashed by 80%
2. User onboarding accelerated by 50%
3. Product how-to related support ticket volume reduced by 60%

What is CloudEagle and what brought them to Clueso?

CloudEagle helps Procurement and IT teams:

1. streamline the SaaS buying & renewal process
2. save on software spend, and 
3. manage SaaS apps easily and effectively. 

Cloudeagle, with its feature-rich platform, recognized the need to efficiently educate users about using their system. Initially, they manually produced articles and videos for training, which was time-consuming. This process became even more cumbersome with every minor product update, requiring the same amount of time to update training materials. To address this, they sought a solution that would allow their product team to significantly reduce the time spent on creating training content each week. Additionally, CloudEagle aimed to host this educational content in a private space, accessible exclusively to their customers, in order to maintain a competitive edge by keeping their user interface hidden from competitors.

How does Cloudeagle use Clueso?

Cloudeagle approached Clueso with a threefold objective:

1. To create top-quality how-to videos and articles.
2. To create this content via a faster, more streamlined process
3. To set up a private, secure knowledge base where all help articles and videos could be hosted.

Now, with Clueso, they’re able to create training material for their product just from simple screen recordings. The tool is used by the product team as they handle customer education. Each product manager uses Clueso to create videos and articles for the features they’re responsible for.

Clueso's AI-powered video-to-documentation feature is a lifesaver, drastically reducing our documentation creation time. Our users appreciate the clear and professional help materials, making Clueso an invaluable asset for our organization. I can't imagine managing our help docs without it.

- Vibhu Jain, Product Lead

Clueso has now become their go-to tool for any product documentation and video creation requirements. 

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What impact has Clueso had on CloudEagle?

​​Clueso is not only 10x faster, but the quality of its video and documentation output is exceptional. What once took hours, now takes less than 10 minutes with Clueso. My favorite feature is the professional voiceovers that it adds to our videos.

- Himanshu Aswal, User Experience Designer

• Speed in Article and Videos Creation: The process is now 10 times faster. CloudEagle's product team now saves tens of hours each month, previously spent on content creation.
• Support Ticket Reduction: A remarkable 60% decrease in product how-to queries, indicating improved self-help capabilities.
• Content Security: Protection of proprietary UI and content from competitors.
• User experience: Enhanced training experience for customers

Looking for a way to improve your product education?

Dozens of companies like CloudEagle use Clueso to create stunning help videos and articles for their product. If you’re looking to create product documentation or improve existing documentation, we’d love to chat to learn more about your requirements and show you how Clueso could help. Book a demo here (calendly link) or reach out to us at hello@clueso.io.